The second-hand marketplace Members Express Frustration Regarding Size Updates
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
This online marketplace has revised its sizing categories for women's and children's garments but did not contact all shoppers about the modification.
Digital Channels Response
Countless users and merchants have taken to social media stating that platform listings now display a modified sizing category compared to what was initially listed because of the remapping.
Vinted explained the revised method more closely matches comparable marketplaces.
They have suggested members to check their listings and adjust the sizing manually if necessary, which has left users frustrated.
Sizing System Modifications
Earlier, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
In some cases, the measurements have been reclassified - for example a size L was formerly size 12 but is now a UK 16-18.
Member Accounts
A fashion influencer, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she said.
Necessary Adjustments
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she stated.
Platform Context
The app has more than 100 million shoppers, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This represents another occasion when a surprising modification to the app has proved unpopular: previously, Vinted reversed a change regarding delivery choices due to shopper criticism.
